Frequently Asked Questions
Everything you need to know about your Quiksilver gear, orders, and surf-ready services.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status by logging into your Quiksilver account and visiting the 'Order History' section.
What is your return policy for wetsuits and technical gear?
We offer free returns within 30 days of purchase. Items must be in original condition with tags attached. For wetsuits, please ensure they are returned in their original packaging to avoid creasing the neoprene.
Do you offer international shipping?
Yes, Quiksilver ships to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
How do I choose the right size for boardshorts or snow jackets?
Each product page features a detailed 'Size Guide' button. We provide measurements for waist, chest, and height to ensure you get the perfect fit for your performance needs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna in select regions.
How do I care for my Quiksilver apparel to make it last?
To maintain the quality of your gear, we recommend rinsing swimwear and wetsuits in fresh water after use. For technical snow gear, follow the specific care label instructions, typically involving cold machine washes and avoiding fabric softeners.